All payment processes are fully automated and virtual through our official booking engine at bintantrip.id. Once you select your preferred package and date, the system will guide you to a secure, instant payment gateway.

Through our integrated booking engine, you can conveniently pay via Credit Card, Bank Transfer (Virtual Account), and various other digital payment options available automatically in our system.

Cancellation policies depend on the timing of your request. Cancellations made well in advance (e.g., 7 days prior) may be eligible for a partial refund. However, last-minute cancellations usually incur a full charge as hotel and vendor coordination has already been finalized.

Yes, Bintan Trip Id ensures that all partner restaurants included in the itinerary serve Halal food. If you have specific dietary requirements (Vegetarian, Vegan, or Seafood Allergies), please inform our team during the booking process.

Most of our destinations, such as Treasure Bay and Lagoi Bay, are highly accessible. However, certain nature activities like jungle trekking or boarding a snorkeling boat may require extra physical assistance. Please consult with us so we can tailor a more comfortable itinerary for you.

To ensure the comfort of all guests and maintain our operational standards, pets are not allowed during any tour activities.

Please note that each package has different ‘Include’ and ‘Exclude’ details. we highly recommend reading the details of each package carefully before confirming your booking.

Passport holders from Singapore and several other ASEAN countries usually enjoy Visa-Free entry. However, other nationalities may require a Visa on Arrival (VoA). We recommend checking the latest immigration regulations before your departure.

The basic travel insurance included in our packages covers standard protection. For high-risk activities like snorkeling or ATV rides, we strongly advise guests to have personal travel insurance that specifically covers extreme sports.

No. Our package costs are calculated starting from your arrival in Bintan. Flights and ferry tickets are not included in the base package price. Should you require assistance in booking these transportation tickets, additional fees will apply.

Listed package prices are valid for a minimum of 2 people. If you are traveling solo (1 person), we offer customized packages or recommend our car rental service to better suit your needs.

Safety is our top priority. If bad weather prevents outdoor activities (such as snorkeling or the fireflies tour), we will adjust the itinerary sequence or replace them with equivalent indoor activities. Refunds for activities cancelled due to weather will be discussed according to vendor policies.

Yes! We offer professional photographer or drone pilot services as add-ons to capture your holiday or corporate team-building events in a cinematic way.